FAQ

Here are answers to some of the questions we get asked most often. For the full legal details, please see our Terms of Service.

Are your product listings always accurate?

We do our best to keep product descriptions, images, prices, and availability accurate and up to date. That said, many of our items are collectibles, limited releases, imported products, or subject to supplier allocation, so availability can change without notice. We reserve the right to correct information, limit quantities, or update prices at any time.

Does placing an order guarantee I'll receive the product?

Not automatically. Submitting an order through our website is an order request, not a confirmed sale. We verify availability, pricing, and other details before accepting it, and no product is reserved for you until your order has been accepted. We reserve the right to accept or decline an order request, in whole or in part.

What happens if a price on the site is wrong?

We reserve the right to correct pricing errors. If an incorrect price was displayed, we may cancel the affected order request, even after it has already been submitted.

How much does shipping cost and how long does it take?

Shipping costs and available delivery methods are shown at checkout. Delivery times are estimates only and may be affected by courier delays, customs, public holidays, weather, or other circumstances outside our control. Please make sure your delivery details are complete and accurate — we're not responsible for delays caused by incorrect information.

What if I miss my delivery or don't collect my order?

If you repeatedly fail to receive or collect your orders, we may restrict your ability to place future delivery orders with us.

I chose in-store pickup — how long do I have to collect my order?

Unless stated otherwise, please collect your order within 3 days (72 hours) of receiving the ready-for-pickup notification. Orders not collected within this timeframe may be automatically cancelled.

Can I return or exchange a product?

Returns and refunds are handled under our separate Return and Refund Policy. Please note that Trading Card Game products, items without their manufacturer seal, and products sold without their original packaging are generally non-returnable, for authenticity and product-integrity reasons.

What does "Pre-Order" mean?

Pre-Order items are expected to become available at a future date. Release dates are estimates and can change due to manufacturers, distributors, or shipping circumstances, so placing a pre-order doesn't guarantee a specific delivery date. If supplier allocation is limited, we may need to reduce or cancel some pre-orders.

Is there a limit on how many of one item I can buy?

Yes — certain products, especially limited-edition or high-demand items, may have a purchase limit per customer, household, account, or order. We reserve the right to cancel quantities or orders that attempt to bypass these limits.

Can I combine discount codes and promotions?

Unless stated otherwise, promotions and discount codes can't be combined. All promotions, loyalty points, and rewards are subject to their own conditions and may have expiration dates or exclusions.

What information do I need to provide when ordering?

Please make sure your contact, billing, shipping, and account details are accurate and up to date. We're not responsible for delivery issues or delays caused by incorrect or incomplete information.

Who owns the content and branding on your website?

All Ninja Cards branding, logos, graphics, and original website content are protected and may not be copied, reproduced, or reused without permission. Third-party trademarks, characters, and product names remain the property of their respective owners.

Can these policies change?

Yes, we may update our Terms of Service when necessary. The version published on our website at the time of use will apply.

Still have questions?

Reach out anytime through our Contact page — we're happy to help.