Question 1

1. Do you have a physical store?

Accepted Answer

Yes! You can visit us at our store in Pazari i Ri, Tirana, Albania.

Question 2

2. What are your store hours?

Accepted Answer

Opning Hours:
Monday to Sunday from 11:00 AM to 8:00 PM.

Daily Lunch Break: 14:30 - 15:30.

Question 3

3. Can I pick up my order in store?

Accepted Answer

Yes, you can choose in-store pickup at checkout and collect your order directly from us.

Question 4

4. Where do you ship?

Accepted Answer

We ship nationwide across Albania via Adex courier service.

Question 5

5. How much does shipping cost?

Accepted Answer

Shipping is 200 Lek within Tirana and 300 Lek to other cities.

Question 6

6. How long does delivery take?

Accepted Answer

Delivery usually takes 1–2 business days after the order is handed over to the courier.

Question 7

7. Can I pay on delivery?

Accepted Answer

Yes, if online payment was not required, you can pay the courier in cash upon delivery.

Question 8

8. What payment methods do you accept?

Accepted Answer

We accept cash and card in store, online card payments, and cash on delivery.

Question 9

9. Are product images accurate?

Accepted Answer

Product images are for illustrative purposes only;  actual products may vary slightly.

Question 10

10. How can I contact you?

Accepted Answer

You can call us, message us on WhatsApp, or visit us in person at our store. We're happy to help!
Phone: +355 69 624 2110
WhatsApp: +39 376 0043253

Question 11

11. What if my package arrives damaged?

Accepted Answer

Ninja Cards is not responsible for damage during transport. Please contact Adex courier service directly for shipping issues.

Question 12

12. Do you update your terms and conditions?

Accepted Answer

Yes, our terms and conditions may change over time. Continued use of our site means you accept any updates.

Question 13

13. What TCG products do you sell?

Accepted Answer

We specialize in trading cards like Pokémon, Yu-Gi-Oh!, One Piece, and Dragon Ball, both in English and Japanese editions. We offer booster packs, boxes, singles, accessories, and more.

Question 14

14. Do you offer special promotions or events?

Accepted Answer

Yes! We often run special promotions, giveaways, and live sales. Follow us on Instagram or visit our store to stay updated on the latest events.

Question 15

15. Can I reserve or pre-order products?

Accepted Answer

Absolutely! For upcoming releases, we accept pre-orders both online and in store. Contact us for more details.

Question 16

16. Do you buy or trade cards?

Accepted Answer

At the moment, we primarily sell sealed products and singles. For buy or trade requests, please contact us directly.
We take in consideration only Pokémon Cards at the moment.